Privacy policy
Adviserindex.co.uk. We are committed to protecting and respecting your privacy.  This privacy policy explains what information we collect about you through our website and how we use that information and the procedures that we have in place to safeguard your privacy.

Cookies
This website uses cookies. When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

What are cookies?
Cookies are small text files that are stored on your computer which are created by your browser when you load a particular website. Cookies are also created by your browser when you click on adverts from third party providers such as Google and affiliate websites. They cannot be used to identify you personally.

How do we use cookies?
We use cookies for the following reasons:

• To monitor customers’ journey and, in the case of professional advisers only, to record sales; this enables us to identify issues and improve the customer journey.Name: __utm* (Google Analytics)
  Typical content: numbers identifying adviserindex.co.uk to Google
  Expires: up to 2 years
• To record the areas of the site you have visited which helps us to deliver the appropriate services to you, to improve and to develop the products and services that we offerName: postcode
  Typical content: alphanumeric postcode input from user
  Expires: 1 dayName: phpsessid
  Typical content: randomly generated number
  Expires: browser close
• All Payments are processed by pay-pal, which may use your payments details according to their terms and conditions and privacy policy
  Our advertisers and payment services providers may also send you cookies.

Removing cookies
You may change your website browser settings to reject cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Please note without cookies you may not be able to purchase goods and services on our website or access some parts of the site.

Statistical information
We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop adviserindex.co.uk and our services and may provide such aggregate information to third parties.  These statistics (e.g. IP address, operating system and browser type) will not include information that can be used to identify any individual.

Third Party Links
Adviserindex.co.uk contains links to websites owned and operated by third parties.  If you follow a link to any of these websites, please note that they may have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Information we may collect from you if you are an advertiser
When you apply for a listing on adviserindex.co.uk we may ask for the following details, to enable us to process your application effectively and to contact you in case of any query:

• Forename and surname
• Company name
• Postal address
• Job title
• Telephone number
• Email and web addresses
• Product/Advice Areas
• Information about your professional profile and your business that you provide by filling in forms on adviserindex.co.uk, or printed application forms
• No Credit or payment details are taken by adviserindex.co.uk, as mentioned above please see www.paypal.co.uk about how they use your personal information.

You will be entirely responsible for the content of your advert, as more fully set out in the terms and conditions for advertising services which are available in full when you register or login to the advertiser pages of the website.  You may amend your listing at any time by logging on to your account and updating the relevant information or by telephoning our contact centre.

How we store the information we collect about you
We take your online security seriously.  Full details of how we protect the information you provide us are given below:

• When you place an order you are offered the use of the advance secure server.  The secure server software encrypts all information you input.
• We do not hold any payments details such as Credit Cards
• We comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
• For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure payment facility provided on this website.

The transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use the information if you are an advertiser
We, and our agents and sub-contractors, use information held about you in the following ways:

• To carry out our obligations to you and to process your application effectively
• To ensure that content from our site is presented in the most effective manner for you and for your computer
• To provide you with information, products or services that we feel may interest you, where you have consented to be contacted for such purposes
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our service

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop adviserindex.co.uk and our services and may provide such aggregate information to third parties.  These statistics (e.g. IP address, operating system and browser type) will not include information that can be used to identify any individual.

How we use the information if you are a consumer

• Name
• Email address
• Telephone number
• Advice Question

Adviser Index securely stores this information so that if requested by the adviser you chose to contact we can provide the details to them again. Or if you ask Adviser Index to find you an adviser to answer your particular query, we will pass this information on to the relevant adviser.

We do not have any responsibility for how the adviser uses the data you provide to them, and advisers are subject to Data Protection regulations and are responsible for protecting and using your data according to those regulations.

Disclosure of the information within our group
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

If you are an advertiser, we will use your personal information to send you information about products and services of ours and any other companies in our group which we think may be of interest to you.  This may include contacting you by post, telephone and email.  If you have consented to receive such information you may opt out at any time by logging on to your account.

Disclosure of the information to third parties
If you are a consumer we will not share your personal information with anyone unless we are under a legal obligation to do so or in order to enforce our terms of use.

If you are an advertiser:

• we may share your personal information with other companies so that they may send you information about their products and services.  If you have consented to us sharing your personal information in this way you may opt out at any time by emailing admin@adviserindex.co.uk
• we will share your information if we are under a legal obligation to do so or in order to enforce our terms of use.

Advertisers’ public information
Listings information submitted for display on the adviserindex.co.uk website is information intended for the public domain and therefore cannot be classed as private.  By submitting your listings information to adviserindex.co.uk, you give us unconditional permission to use this information regardless of any moral rights, copyright, service mark, trade mark or patent laws.  Further, you allow us to publish, modify, edit, translate, distribute and otherwise reproduce the information in whatever format we choose.

Transfers out of the European Economic Area (“EEA”)
The data that we collect from advertisers only may be transferred to, and stored by us at, a destination within the EEA.

Your Consent
By advertising with or otherwise using adviserindex.co.uk, you consent to your information being gathered and used in the ways described in this policy.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of our website, so that you may be aware of the information we collect and how we use it at all times.  Continued access to and use of the website will signify that you agree to any such changes.

However, if you change your mind about the way you have agreed your data can be used and to opt our of marketing, please email admin@adviserindex.co.uk.  The consent given in this paragraph extends to any individual applying for a listing on adviserindex.co.uk, as well as to any individual representing or otherwise employed by or contracted to any company, firm or organisation applying for a listing on adviserindex.co.uk to the extent that such individual’s data forms part of such listing, and you confirm that all such individuals have given their consent to their information being gathered and used in the ways described in this policy.

Updating your information
If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, please amend your details by e-mailing listings@adviserindex.co.uk

Google
This website uses Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us compile reports to analyse how users use the site – meaning that we use them to see how many users come to our website, the pages that generate interest and the links that users most often click on (amongst other things) so that we may then improve the site. Google Analytics uses cookies which do not enable any website user to be individually identified and these cookies will only be used for website Analytics purposes. For an overview of privacy at Google please visit www.google.co.uk/intl/en/analytics/privacyoverview.html. By using this website, you consent to the use of the Google Analytics cookie in the manner and for the purposes set out above.

How to contact us
We welcome your views about this site and our privacy policy.  If you would like to contact us with any queries or comments please see the ‘contact us’ section on our website.

Website disclaimer
This website (www.adviserindex.co.uk).  It contains information on independent financial advisers, mortgage advisers, wealth managers who provide advice and services in the UK.  The information is directed only at persons in the UK and the financial information is approved by a person authorised and regulated by the Financial Services Authority.

Adviser Index and the owners of any other website through which this information can be obtained do not endorse or approve any of the independent financial advisers, mortgage advisers, solicitors or accountants listed in the directory or any advice that they may provide.

The materials contained in www.adviserindex.co.uk are provided for general information purposes only and do not constitute professional advice. adviserindex does not accept any responsibility for any loss, which may arise from reliance on information contained in this site and accept no responsibility for information provided by third parties as any links to third party sites are provided solely as a convenience to users and at your own risk.

Adviserindex give permission for the downloading, printing, and temporary storage of one or more of the documents or pages retained on this website for personal use or internal business use for the purpose of finding professional advisers for your business only, and for no other purpose.  The reproduction or transmission of the contents of this website is prohibited without the prior written consent of Adviserindex.co.uk